Tenacore is quickly becoming one of the top medical equipment sales, service and repair companies in the industry. When you work for Tenacore, you become part of the family; a family dedicated to providing hospitals with the quality equipment and service they deserve to bring quality of care to their patients. We are looking for individuals that can exemplify our motto: Quality at the Core.

We currently have openings for the following positions:

Primary Responsibilities:

  • Directly work with hospitals, in person, via phone, fax, or email, to help improve patient safety and build on new and existing relationships
  • Maintain accurate client records
  • Identify and resolve client’s concerns
  • Follow up on all leads
  • Ensure pricing is correct
  • Check with inventory to ensure product is in stock
  • Must have great closing skills and able to process orders over the phone and via email.

Requirements/Skills:

  • Must be self-motivated and able to work independently and as a team to meet or exceed goals
  • Position requires previous cold calling experience
  • Must be organized with good time management skills
  • Excellent verbal and written communication skills and able to present and communicate in a professional manner
  • Attend sales meetings and training

Qualifications

  • Legally eligible to work in the United States
  • High School diploma or equivalent; Bachelor's Degree preferred
  • Minimum 2 years of experience in sales, prior phones sales experience is preferred
  • Prior Medical Device Experience

Working conditions:

  • Office environment
  • Prolonged sitting and walking to inventory and shipping
  • May require some lifting of materials
  • Use of computers and general office equipment
  • Working in a team environment

Full Time with the following benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay

Education:

  • Bachelor's (Preferred)

Experience:

  • Sales Experience: 1 year (Preferred)

Email a resume and cover letter to info@tenacore.com or apply through Indeed.

Overview: Under the supervision of the Service Manager, performs repairs on various medical devices and equipment; mainly servicing and repairing telemetry units. 

Utilizes troubleshooting skills and test equipment, process documents and drawings, disassembling and assembling devices, hand soldering components, to perform a full spectrum of repairs. Responsible for performing technical testing and verification of completed assemblies, and sub-assemblies. Records test results and other data into a computerized business system.

Responsibilities

  • Diagnose problems with customer medical equipment using industry knowledge as well as company procedures to determine what type of repairs are necessary to return equipment to end use.
  • Execute repair and assembly of products for shipment to customers.
  • Document inventory receipts, shipments, and movement of equipment as required.
  • Follow all policies and procedures regarding clean work area and environmental issues
  • Adhere to quality system standards and procedures, and ensure customer requirements and needs are met.
  • Participates in corrective and preventive action process
  • Continually seek to improve processes and workflow

Minimum Qualifications

  • Medical device troubleshooting and repair experience preferred, with a focus on patient monitoring, infusion pumps, and ventilators desired.
  • Extensive experience using typical shop equipment and small hand tools on small scale products
  • Proper ESDS procedures
  • At least 2 years of experience and demonstrated ability to follow written instructions and understand basic engineering documentation – drawings, diagrams, and procedures
  • Advanced knowledge of electronic test equipment
  • Direct experience interfacing with work order/inventory control modules of an MRP system
  • Direct experience with FDA/ISO work environment as it relates to incident reporting, nonconforming materials procedures, and equipment calibration.
  • High school diploma required. Two-year technical degree or equivalent experience desirable
  • IPC or J-STD-001 certification strongly desired
  • Must be proficient in Microsoft Word and Excel and must be capable of learning new software programs introduced into the workflow by the company from time to time
  • Ability to adapt quickly to change and work in a rapidly evolving environment
  • Good oral and written communication skills
  • Ability to work in a highly regulated medical device environment
  • Must be well organized and process oriented
  • Ability to interact with others effectively
  • A natural problem solver who exhibits a desire to improve processes and employs the initiative to bring solutions and problems to management

This is a non-exempt position some overtime may be required

Payrate based on experience

Full time position with the following benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Biomedical Equipment Technicians: 1 year (Preferred)

Email a resume and cover letter to info@tenacore.com or apply through Indeed.

Overview: Under the supervision of the Service Manager, performs repairs on various medical devices and equipment; namely servicing and repairing pumps (Alaris, Baxter, B Braun, Medfusion, Hospira).

Utilizes troubleshooting skills and test equipment, process documents and drawings, disassembling and assembling devices, hand soldering components, to perform a full spectrum of repairs. Responsible for performing technical testing and verification of completed assemblies, and sub-assemblies. Records test results and other data into a computerized business system.

Responsibilities

  • Diagnose problems with customer medical equipment using industry knowledge as well as company procedures to determine what type of repairs are necessary to return equipment to end use.
  • Execute repair and assembly of products for shipment to customers.
  • Document inventory receipts, shipments, and movement of equipment as required.
  • Follow all policies and procedures regarding clean work area and environmental issues
  • Adhere to quality system standards and procedures, and ensure customer requirements and needs are met.
  • Participates in corrective and preventive action process
  • Continually seek to improve processes and workflow

Minimum Qualifications

  • Medical device troubleshooting and repair experience preferred, with a focus on patient monitoring, infusion pumps, and ventilators desired.
  • Extensive experience using typical shop equipment and small hand tools on small scale products
  • Proper ESDS procedures
  • At least 2 years of experience and demonstrated ability to follow written instructions and understand basic engineering documentation – drawings, diagrams, and procedures
  • Advanced knowledge of electronic test equipment
  • Direct experience interfacing with work order/inventory control modules of an MRP system
  • Direct experience with FDA/ISO work environment as it relates to incident reporting, nonconforming materials procedures, and equipment calibration.
  • High school diploma required. Two-year technical degree or equivalent experience desirable
  • IPC or J-STD-001 certification strongly desired
  • Must be proficient in Microsoft Word and Excel and must be capable of learning new software programs introduced into the workflow by the company from time to time
  • Ability to adapt quickly to change and work in a rapidly evolving environment
  • Good oral and written communication skills
  • Ability to work in a highly regulated medical device environment
  • Must be well organized and process oriented
  • Ability to interact with others effectively
  • A natural problem solver who exhibits a desire to improve processes and employs the initiative to bring solutions and problems to management

This is a non-exempt position some overtime may be required

Payrate based on experience

Full time position with the following benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Biomedical Equipment Technicians: 1 year (Preferred)

Email a resume and cover letter to info@tenacore.com or apply through Indeed.

Requirements/Skills:

This position is responsible for ensuring that the customer’s experience with the organization is positive by engaging with customers professionally and in a timely manner, as well as taking swift and appropriate action to resolve customer matters.

  • Must be initiative-taking and able to work independently to meet or exceed goals.
  • Prior Call Center experience inbound and outbound
  • Organized with good time management skills.
  • Excellent verbal and written communication skills.
  • Must present and communicate in a professional manner.
  • Prior medical office experience helpful and knowledge of medical equipment

Principal Duties and Responsibilities

  • Interacts with customers via telephone, email, and online chat to provide support and information on products, services, and repairs.
  • Answers all inquiries internally and externally in a professional and timely manner.
  • Requires the ability to manage multiple tasks and possess strong customer service skills including active listening.
  • Performs job responsibilities in alignment with standard operating procedures.
  • Conducts service follow-up calls to customers for the purpose of gathering and sharing customer feedback.
  • Responsible for facilitating the sales order process by engaging with cross-functional stakeholders and ensuring that orders are fulfilled in alignment with customer expectations.
  • Conducts service follow-up calls to customers for the purpose of gathering and sharing customer feedback.
  • Reviews necessary sales order reports with supervisor to ensure issues are resolved timely.
  • Executes against data entry and management standards to maintain clean data overall.
  • Appropriately captures and documents customer interactions, including sales order activity, customer feedback and complaints.
  • Documents customer feedback and complaints as necessary and executes against assigned tasks quickly.
  • Updates customer information (e.g., PO numbers, contact information, etc.) in necessary systems.
  • Generates and tracks RGAs, following-up with customers as necessary to create a seamless, positive customer experience.
  • Supports the RMA process with a focus on addressing customer issues quickly and with the highest level of quality.
  • Maintains a clean and safe work area and follows standard operations procedures.
  • Manages projects and performs other duties as assigned by management.

Qualifications:

  • High School Diploma and/or equivalent level of education experience
  • 2+ years of related customer service and administrative experience
  • Strong work ethic and service-oriented with the ability to resolve customer matters.
  • Ability to read, write and speak English and comprehend instructions
  • Proficient computer skills with the ability to learn new software
  • Selling and closing experience is a plus

Working Conditions:

  • Office environment 8 hours per day
  • Prolonged sitting

Computer work

Full time position with the following benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: Costa Mesa, CA

Email a resume and cover letter to info@tenacore.com or apply through Indeed.

Job Responsibilities

You will be responsible for general shipping and receiving tasks such as receiving, unpacking, checking, and storing merchandise or materials, performing inventory duties. In this role you will fill requisitions and orders. You will be required to operate a forklift and reach truck (electric). You will be required to be familiar with standard concepts, practices, and procedure within a particular field.

Additional responsibilities for the Warehouse Associate will include:

  • Packing and shipping products and materials to distribution center, departments, or assembly line
  • Performs a variety of tasks within a warehouse environment
  • Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.
  • Have experience using a computer input.
  • Experience with shipping and logistics requirements
  • Works under general supervision; typically reports to a supervisor or manager
  • Additional duties as needed
  • Must be able to lift, push or pull at least 20 pounds

Must have good attendance

Ability to interact well with all team members

Able to handle multiple duties during the day

This is a full-time Monday through Friday position at our Costa Mesa, CA facility with the following benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Payrate based on experience

Education:

  • High school or equivalent (Preferred)

Experience:

  • Forklift: 1 year (Preferred)

Language:

  • English (Preferred)

Email a resume and cover letter to info@tenacore.com or apply through Indeed.